Product Questions
1. What types of products do you offer?
We offer a wide range of gardening products including A-Z Perennials, A-Z Shrubs, Automatic Watering systems, Bamboos & Grasses, Children’s Tools, Climbers, Conifers, Connectors & Accessories, Cutting Tools, Digging Tools, Eco Friendly Pots, Garden Features, Garden Hoses & Reels, Garden Ornaments, Garden Paint & Fence Treatments, and more.
2. Are your products eco-friendly?
Yes, we offer a selection of eco-friendly pots and other sustainable gardening products to help you maintain an environmentally friendly garden.
Shipping & Delivery
1. What shipping options do you offer?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. This includes picking, packing, and preparing your items for shipment.
3. Do you ship internationally?
Yes, we ship globally except for some remote areas in Asia. We aim to bring the joy of gardening to your doorstep, no matter where you are.
Returns & Refunds
1. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure the items are in their original condition and packaging. For more details, contact our customer service team at [email protected].
2. How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will guide you through the return process.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Orders
1. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website.
2. Can I change my order after it’s been placed?
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (MST).