Shipping Information

At Outdoor Gardening Shop, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons, processing times may slightly extend, but we strive to keep delays to a minimum.

Shipping Methods & Delivery Times

We offer two shipping options to cater to your needs:

  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS with an estimated delivery time of 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. If you are unsure whether we deliver to your location, please contact us at [email protected].

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • Unused and in the same condition as when you received it.
  • In its original packaging, including all tags and labels.
  • Returned within 15 days of receiving the item.

Non-Returnable Items

Due to their nature, the following items are not eligible for return or exchange:

  • Eco Friendly Pots: Once used, these pots cannot be returned due to their eco-friendly materials.
  • Garden Paint & Fence Treatments: These products are non-returnable once opened or used.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Ship the Item: Package the item securely and ship it to the address provided. Please include the RAN on the outside of the package.
  4. Wait for Processing: Once we receive the item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Refunds will be issued to the original payment method used during purchase. Please allow:

  • Credit Card Payments: 5-7 business days for the refund to appear on your statement.
  • PayPal Payments: 3-5 business days for the refund to reflect in your PayPal account.

Exchange Process

If you wish to exchange an item, please indicate the desired replacement in your initial email. We will ship the new item once the returned item is received and inspected.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Order Number]

Body:
Dear Outdoor Gardening Shop Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

Item Name: [Insert Item Name]
Reason for Return/Exchange: [Insert Reason]

Please provide me with the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need assistance with your return or exchange, please contact us at:

Thank you for shopping with Outdoor Gardening Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience.